Frequently asked questions.

Yes, you can request a virtual Visa or Mastercard directly from your dashboard. Cards are typically approved within 1-2 business days.

NexaBank checking and savings accounts have no monthly maintenance fees. Wire transfers and certain premium services may have associated fees.

You can open an account online in minutes by clicking "Open Account" and completing our simple registration form. No paperwork or branch visit required.

You will need a valid government-issued ID (national ID, passport, or driver's license), proof of address, and a selfie for identity verification (KYC).

Yes. NexaBank uses bank-grade encryption, two-factor authentication, and continuous fraud monitoring to keep your funds and data secure.

Contact our support team immediately through the Support Center in your dashboard or call our 24/7 hotline. We can freeze your account instantly.